Direct Bookings
For reservations made directly through our website, WhatsApp, email, or phone:
- Cancellations made 14 days or more before check-in are eligible for a full refund, excluding processing or administrative fees.
- Cancellations made less than 14 days before check-in are non-refundable.
- No-shows are fully non-refundable.
- Early departures after check-in are non-refundable.
- Refund timelines may vary depending on the payment provider or the bank processing times.
Third-Party Platform Bookings
Bookings made through Airbnb, Booking.com, Expedia, or other third-party platforms are subject to the cancellation and refund policies of the respective platform. Guests must process cancellations directly through the original booking platform.
Modification Requests
Date changes or reservation modifications are subject to availability and possible rate differences. VibeRent reserves the right to cancel or modify reservations in unforeseen circumstances, including maintenance issues, safety concerns, force majeure events, or government restrictions. In such cases, guests may be offered alternative accommodation or a refund for unused nights.