Eligible Refunds
Refunds may be issued in the following situations:
- Eligible cancellations according to the cancellation policy
- Duplicate payments
- Property unavailability caused by the operator
- Approved security deposit returns after inspection
Non-Refundable Situations
Refunds will not be provided for:
- No-shows
- Early check-outs
- Violations of house rules or UAE laws
- Guest dissatisfaction related to factors outside the operator's control
- Utility interruptions beyond reasonable control
- Minor maintenance issues that do not materially affect the stay
Security Deposit
A refundable security deposit may be collected before check-in. Deductions may apply for:
- Property damage
- Missing items
- Excessive cleaning
- Smoking violations
- Lost access cards or keys
- Building fines caused by guests
Remaining balances, if applicable, are usually refunded within 7–14 business days after check-out and inspection.